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Hardy v Orvis customer care.

Started by Malcolm, July 31, 2011, 11:39:29 PM

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Robbie

Just want to add another endorsement for Orvis customer service.  I recently contacted Orvis regarding a pair of waders which had begun leaking from the crotch.  I had only used the waders a handful of time a season but have had them for several season so felt I was chancing my arm a bit.  Orvis requested that I send them the waders with a covering letter, a week after they had received them I had not heard anything so phoned to find out what was happening.  I was told that a pair of waders would be with me by the end of the week.

A was expecting to receive my original waders, hopefully repaired, and was very surprised to open the packed and find a new pair of replacement waders.  I could not praise Orvis enough for the level of service they provide.  After this experience and hearing how people have been treated by other companies, I will have second thoughts about significant amounts of money with any other company than Orvis.

I do have a Hardy rod and now dread anything happening to it.

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