BIG ''Hats-off'' to Fishtec
i broke the top section of my AIRFLO 9'6 in late December
got a quick and informative email reply to my letter,
to ''return the broken section for replacement [if stocked] or a full replacement under warranty - £25 handling fee''
a NEW rod arrived yesterday - the latest AIRFLO Delta Classic 9'6 6/7
Superb - an understated green blank, excellent fittings with machined reel seat on good cork
A 3pce rod bag and model specific cordura tube. Lifetime Warranty too
so.......MANY THANKS due for Super Customer Service over the Festive Season.
john
Why would one pay a handling fee if it was "under warranty" ?
I see this senario now & again mentioned, more so since we began to see "lifetime warranty"
all these years ago.
This does not fit in with Sale Of Goods Act 1979 surely.
Still Yardbent got a new rod for £25 at end of day. Something is not right though.
Tight Lines
New rod for £25 is not to be sniffed at . But I'm with Highlander on this one since most of the rods are manufactured in China the £25 will more than cover costs , these lifetime warranty are somewhat flawed . That's why I've always stuck too Orvis , great rods great warranty , no quibble just send it back .
That's it - the handing fee pays for the replacement rod. Still better than paying full whack retail price for a new one though! :D
I have to support Fishtec with their Lifetime warranty's as I have had three new rods and two top section replacements all free of any charges. This has been split over two rods over the past 8 years and I cannot fault the service provided by Fishtec. I may have been lucky in that my warrant does not demand any handling fees and all it costs me is return postage for the damaged parts.
This may change going forward but based on what I originally paid for the rods I have had more than my money's worth. :D
Cheers
Jim
Quote from: jaybee on January 09, 2014, 11:09:01 PM
I have to support Fishtec with their Lifetime warranty's as I have had three new rods and two top section replacements all free of any charges. This has been split over two rods over the past 8 years and I cannot fault the service provided by Fishtec. I may have been lucky in that my warrant does not demand any handling fees and all it costs me is return postage for the damaged parts.
This may change going forward but based on what I originally paid for the rods I have had more than my money's worth. :D
Cheers
Jim
Usually depends which make of rod it is Jim , Greys and Hardy are especially bad for charging , same company mind you .
Quote from: Suki1312 on January 09, 2014, 11:14:53 PM
Usually depends which make of rod it is Jim , Greys and Hardy are especially bad for charging , same company mind you .
I pulled an eye off the top section of my marksman the 1st ever time i used it, (my hand slipped when i was pulling the sections apart) on a cold, rainy day in march, a few years ago. I was raging that i had damaged my new rod and phoned hardy as soon as i got hame. I explained what had happened and said that i would like to send it to them for repair, but was told they don't do repairs and i would need to buy a new section at £75/£80, if i remember right.
I agree Suki1312,
I have been lucky both rods I make reference to are made by Airflo a 10' Enigma and a 14' delta classic.
I also have a Hardy's Marksman 2 which required a replacement top section and this also cost me £75. :(
Cheers Jim
http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/faulty_goods_e/what_is_meant_by_goods_not_fit_for_purpose.htm (http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/faulty_goods_e/what_is_meant_by_goods_not_fit_for_purpose.htm)
As a CAB Adviser I would say if the goods are not fit for purpose in that they failed to fulfil the task/function for which they were designed and subsequently purchased, that, depending on how long you'd had the rod before the problem arose you should be able to get a repair or replacement and shouldn't have to pay for postage or any kind of "handling" fee. Certainly if a warranty exists, depending on the terms of that warranty it does not replace your statutory rights :)
Quote from: guest on January 10, 2014, 12:31:39 AM
Wouldn't have anything by Greys or Hardy ever again. Overpriced shite and loathsome service.
Couldn't put it better myself . I had a hardy demon for a while #5 , wasn't that impressed , so when I seen the warranty charges it got binned on eBay .Orvis all the way now
Quote from: Suki1312 on January 10, 2014, 08:47:48 PM
Orvis all the way now
As a company they are hard to beat for looking after customers.
just to clarify.... :roll:
i broke the top section, as stated in the OP....me I myself not a rod failure
so this is NOT a ''not fit for purpose'' situation - it worked fine before
more of a ''fall down the bank, and snap rod tip situation''
therefore i consider Fishtec exercised GOOD Customer service in supplying me with a new rod under the circumstances
you crash your car and bleat it's a no-charge ''warranty'' replacement....jeeeez
Quote from: Yardbent on January 10, 2014, 10:06:15 PM
just to clarify.... :roll:
i broke the top section, as stated in the OP....me I myself not a rod failure
so this is NOT a ''not fit for purpose'' situation - it worked fine before
more of a ''fall down the bank, and snap rod tip situation''
therefore i consider Fishtec exercised GOOD Customer service in supplying me with a new rod under the circumstances
.
you crash your car and bleat it's a no-charge ''warranty'' replacement....jeeeez
Well done you as they say You won a watch not many traders would of went the extra yard for you .