BT Openreach

[Inchlaggan]

My nice new neighbour is getting the runaround from BT about the installation of his telephone.
They are giving him third degree bullshit on the basis that BT Openreach insist that the "external works" have not been completed- they have, I helped do them- and the job (booked for last Wednesday, cancelled by BT on Tuesday) cannot be completed until the job is surveyed (June 4th) and booked in thereafter.
He has been through all the ridiculous nonsense- we will call you to make an engineer appointment- how? I have no 'phone- we will email you- how? I have no broadband, that comes down the line you are about to connect- we will call your mobile, how? no mobile reception, All of the UK has mobile phone access, not here mate- OK we will text you, how? You can call my neighbour, No he is not the customer. Send me a letter? no we are not authorised to do that, but you send me my bills that way? that is another department.
We could call you at work, I'm retired- and so on.
There are no contact details for BT Openreach available, contact is via BT only. BT cannot contact BT Openreach, only quote "Computer says no".
Any suggestions?
PM if you need to.

[Fishtales]

Tell them if it isn't sorted in the next 24 hours you are contacting Ofcom?

http://consumers.ofcom.org.uk/tell-us/telecoms/

[Inchlaggan]

Thanks Sandy, thought about that, but the followin quote from The Guardian explains why that is not useful in individual cases.

"Although customers' contracts are with their own service provider rather than Openreach, it's worth complaining to Ofcom if Openreach irks you. While unable to intervene on an individual basis, it will add it to the growing tally. For mediation when you reach deadlock, turn to the telecommunications ombudsman"

The full article can be read here-

http://www.guardian.co.uk/money/2013/apr/28/openreach-customers-unconnected-angry

[Fishtales]

Sky? Still have to go through Openreach but at least they will be dealing with Sky and not BT