I was speaking recently to some climbing shop staff and also to the staff at LSR who were recommended to me as the best repair
service company in the UK. They do hill boots, rucksacks, tents, waterproof jackets, hill running shoes, rock shoes, gaiters, awnings and most gear. They are authorised repair agents for Karrimor, Asolo, Brasher, North Face, Kathmandu, Berghaus, Goretex, Peter Storm, Marmot, Meindl, Lowa, Salomon, Han Wag, Lowe Alpine, Rohan and so on. Tent reproofing etc.etc.etc.
Many outdoor shops send their repair work there but they will also deal direct with any customer. They started out primarily as boot repair specialists and they carry original sole units for Brasher, Berghaus, Karrimor, Raichle, Scarpa, Meindle, Danner, Lowa, Asolo and Zamberlan but will do most boots sent to them for repair or resoling. For something special you can email them photos of the "problem" and they will give their views.
Here is a link to their website http://www.lancashiresportsrepairs.co.uk (http://www.lancashiresportsrepairs.co.uk)