Some may have read in the reports section that I broke the tip section of a rod at the weekend. Was concerned that getting it repaired could take a while. Just got off the phone to Hardy Customer service, I was asked which section was broken and which rod it was from then asked if I wanted to pay over the phone so they could send out the replacement tip section.
I was not asked for serial number of the rod or any proof of warranty or purchase. despite the website stating the £50 handling, administration and return postage and packing charge (per claim). The customer service department don't make any bones about fact that you are effectively buying the section.
This has given me an idea, can I have four volunteers to each contact Hardy Customer services and order a different section of a Zephrus 10ft 3wt rod? :lol: :worms :crap
:lol: I'm in :8)
Shots each ? :lol:
Fish about? but a pyramid scheme may be more attractive long term, for the early buy ins anyway.
Think it is about time this warranty nonsense should be kicked into touch by the manufacturers. The sale of goods act should be all that is required anything else you pay for.
Tight Lines
I believe if you phone up and state that you have snapped a section of a Platinum X rod that they will immediately offer you discount of 50% on any new rod. Just saying like.....
Received the replacement tip section in the post today. To be fair that pretty good service, prompt and hassle free. Replace,met section has slightly smaller tip rig, black and wrapping is slightly different shape but given age of the original rod these things are to be expected.
Funny the mention of a Platinum X breakage. I broke one outside the angling shop in Stirling years before they moved out to the market site. Luckily one of the staff was with me when I was giving it a cast and after one minute it snapped in the next section up from the butt. He did not bat any eye .... "we get that from time to time" !!!
Quote from: Bobfly on February 28, 2017, 10:37:13 PM
He did not bat any eye .... "we get that from time to time" !!!
Not the attitude you'd expect and scary indictation of the quality of the rods!
Aye, that was a Greys rod and I broke another Greys one on the grass round the corner from the shop that was in Portobello that shut recently. Someone with me out the shop both times, neither of them bothered at all. I still have two other Greys ones, the five piece Missionary, and they have always been OK, a 10'3" 4/5 and a 10'3" 6/7 both handy for a boat because the tube is smaller.
I went to Alnwick last autumn and walked out to the Hardy "shop"(actually a large unit on an industrial estate), staff most helpful and friendly, the museum was a tad disappointing less on display than I'd hoped for. They are just like any other fishing shop, sold other gear not just Hardy.
I use both Hardy and Greys rods, no trouble so far.
Last summer I sold a Hardy Marksman 9ft 5# that had been sitting in the cubard gathering dust for a couple of years,I'd used it maybe a dozen or so times for fishing with dry flies (90 % of my fishing is with dries the other 10% with spiders) since moving onto Bamboo I haven't used any of the carbon fibre rods hence the marksman sitting in the cubard gathering dust ,anyway the chap who bought it took it to the park for a test cast before he paid for it and seemed very happy with his deal around £120.00 . A couple of months later I get a call demanding his money back ! He had hit the rod near the tip with a tungsten bead nymph ,later that day the rod snapped where he had hit it with the nymph . Before I sold the rod I had inspected it very carefully for any marks blemishes ect. He claimed that the rod should be able to take the odd hit from a tungsten bead !! Therefore I'd sold him a dodgy rod . I politely told him that was not the case and even offered to help him get a replacement section as I was the original owner ," only if You pay for it was his response" at that point I'd had enough of his bull#### ,told him not to contact me again . He threatened to take me to court if I didn't refund his money,I'm still waiting 12 months later for a summons :makefun :makefun you can't argue with stupid. Does anyone think I should have done anything different in the way I handled the situation.
Quote from: Bamboo46 on March 22, 2017, 01:44:11 AM
Last summer I sold a Hardy Marksman 9ft 5# that had been sitting in the cubard gathering dust for a couple of years,I'd used it maybe a dozen or so times for fishing with dry flies (90 % of my fishing is with dries the other 10% with spiders) since moving onto Bamboo I haven't used any of the carbon fibre rods hence the marksman sitting in the cubard gathering dust ,anyway the chap who bought it took it to the park for a test cast before he paid for it and seemed very happy with his deal around £120.00 . A couple of months later I get a call demanding his money back ! He had hit the rod near the tip with a tungsten bead nymph ,later that day the rod snapped where he had hit it with the nymph . Before I sold the rod I had inspected it very carefully for any marks blemishes ect. He claimed that the rod should be able to take the odd hit from a tungsten bead !! Therefore I'd sold him a dodgy rod . I politely told him that was not the case and even offered to help him get a replacement section as I was the original owner ," only if You pay for it was his response" at that point I'd had enough of his bull#### ,told him not to contact me again . He threatened to take me to court if I didn't refund his money,I'm still waiting 12 months later for a summons :makefun :makefun you can't argue with stupid. Does anyone think I should have done anything different in the way I handled the situation.
short answer: no
What Dave said.
What the rest said.
Tight Lines
Sounds like you were more than reasonable.
He hit it and broke it, he is not the original owner ..... tough ! You have done things properly.