Exceptional Service

[Robbie]

As some will have read in the reports section I broke my rob last Wednesday. Took it into the Orvis shop in Kelso, was given a loan rod to use and my rod was sent of to Orvis customers services on Thursday. Today I received what appear to be a split new replacement rod.

Faultless service and the reason I bought the rod from Orvis in the first place.

[lochgarryfisher]

Friend of mines Orvis wading boots were coming away at the soles, they were 2 years old, he sent them back and he received a new pair no questions asked by return post so they do seem to have excellent customer service, good to hear about companies like that!

[superscot]

A case of you get what you pay for

[Wildfisher]

Orvis are great. They replaced my battered Riverguard boots without question when the sole came off. I would not have expected that after two hard seasons and did not ask of it.  Ben Dixon at the Banchory shop could  not have been more helpful.